Returns & Refunds
Due to the nationwide impacts of COVID19, we will no longer be issuing refunds for shipping delays. Refunds will only be issued for items that arrive damaged or do not arrive at all. If the tracking information shows that your package is still in transit, we cannot issue a refund. Shipping delays and extensions related to circumstances surrounding the pandemic are beyond our control. You can find more information about the current shipping delays in our shipping policy or on the USPS website.
We are always willing to work with our customers if an issue should arise. If for any reason you are unsatisfied with your purchase you may contact us within 30 days. We will review your request and determine whether you qualify for a return or a replacement item. Returned items must be in the condition they were upon arrival.
A free return label will be provided for residents of the US. International returns must be paid by the customer.
We cannot accept returns on Freebie items.
Please do not send your purchase back to the manufacturer.
Return Address listed below.
PO Box 216,
French Lick, IN 47432
Late or missing refunds (if applicable)
There is usually a processing time of 1-5 business days before a refund is posted back into your account. Please contact us if you have not received your refund within this time frame.
Sale items (if applicable)
Only originally priced items may be refunded. Unfortunately, sale items cannot be refunded.
Please contact us with any questions at firstname.lastname@example.org. We will do our best to resolve any issues you may have.
-Thank you for shopping with SoulShyne Products-
PO Box 216, French Lick, IN 47432